Further update on the SFA Compensation Scheme – High Street Vouchers issue

Good news following DIO’s news story on experiencing problems in issuing High Street Vouchers through the SFA Compensation Scheme… More information

SFA Compensation Scheme – Update on High Street Vouchers issue

As many of you may know, DIO launched the SFA Compensation Scheme in the UK on 1 April 2017 for Service personnel and their families where standards have not been met in the following circumstances… More information

Accommodation Matters

Including removal and storage services, integrated ‘white goods’ in SFAs policy and Combined Accommodation Assessment System (CAAS)… More information

SFA Customer Satisfaction Survey

DIO has appointed a new supplier to carry out the regular SFA customer satisfaction survey. In future, Opinion Research Service (ORS) will be carrying out these short phone surveys… More information

Important safety reminder for those living in SFA

Window safety: During the warmer weather, we all like to let fresh air into our homes, especially at night. Please take time to… More information

SFA Compensation Scheme fact sheet includes how to claim

DIO has launched a compensation scheme in the UK to cover missed appointments and significant issues at move-in for SFA… More information

Service Family Accommodation – Fire Safety

Message from Air Cdre Ian Tolfts, Head of Service Delivery Accommodation, Defence Infrastructure Organisation… More information

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