SFA Customer Satisfaction Survey

DIO has appointed a new supplier to carry out the regular SFA customer satisfaction survey. In future, Opinion Research Service (ORS) will be carrying out these short phone surveys… More information

Important safety reminder for those living in SFA

Window safety: During the warmer weather, we all like to let fresh air into our homes, especially at night. Please take time to… More information

SFA Compensation Scheme fact sheet includes how to claim

DIO has launched a compensation scheme in the UK to cover missed appointments and significant issues at move-in for SFA… More information

Service Family Accommodation – Fire Safety

Message from Air Cdre Ian Tolfts, Head of Service Delivery Accommodation, Defence Infrastructure Organisation… More information

Future Accommodation Model(FAM)

Like you, we wait to hear about the final shape of FAM. Work is ongoing in consultation with the single Services, and we are told that a number of options remain on the table. However, we are aware that the latest thinking on FAM is that it will… More information

Service Family Accommodation – Compensation Scheme

Here is a useful factsheet on the compensation scheme for those of you living in SFA. It covers missed appointments and significant defects at the Move-In stage… More information

Have you got home liability insurance cover?

If you occupy Service Family Accommodation be it either SFA or SSFA you will have signed an agreement when you moved into the property called a Service Licence to Occupy Service Family Accommodation… More information

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