Job Vacancies for CarillionAmey Customer Service Centre Advisors

CarillionAmey, our new Defence housing service providers are looking to recruit Customer Service Centre Advisors with an application closing date of 23 October. Posts offered at the following locations… More information. If you are using a MOBILE DEVICE please use this link

Our latest update

The RAF Families Federation reports regularly on its activity over the preceding period. In this issue we update on our work on NEM, Accommodation, our surveys, visits and meetings. Our engagement, on your behalf, since the last report includes: An appearance before… More information. If you are using a MOBILE DEVICE please use this link

Further roll-out of DIO Customer Assistance Points

Further roll-out of DIO Customer Assistance Points. Eleven more Customer Assistance Points (CAPs) are scheduled to open in the coming months. These are in addition to the three existing pilot offices at High Wycombe (opened Jun 12)  and Larkhill and Plymouth (opened Sep 12). The first weeks of April saw… More information  If you are using a MOBILE DEVICE please use this link

MHS Vouchers for missed appointments

DIO has sought to clarify the circumstances in which SFA occupants can claim vouchers for MHS missed appointments. They say: If a customer has a verified missed appointment for a reactive or planned visit requiring access to the property, they are… More information  If you are using a mobile device Click here for more information

SFA occupants to benefit from assistance provided locally

Last year, the Defence Infrastructure Organisation (DIO) and MODern Housing Solutions (MHS) recognised the need to provide a means for Service families to talk face-to-face with DIO and MHS staff locally about their SFA in addition to the DIO Housing Allocations Service Centre (HASC) and the MHS… More information

MHS introduce text alert reminders

MODern Housing Solutions (MHS) are now offering customers text message reminders to confirm appointments. Introduction of the new service on 12 Nov 12 follows the successful introduction of the option of an email to confirm appointments, rather than a letter, earlier this year. This new text message service will mean that customers calling in to raise a job will have the option to receive a text alert the day before…More information »

MHS Call in extra Support to cope with Flood Damage

Modern Housing Solutions (MHS) are reporting that this weekend was the busiest for a year. Storms, rain, high winds, trees down, drains blocked have meant calls were 135% over the forecast and emergency jobs were triple the normal levels. The most hard pressed areas were the South East and South West, particularly Brize Norton. Call volumes are high again today (Monday). MHS have triggered all contingencies…More information »

Counterfeit Shopping Vouchers

MHS issue Sodexo Say shopping vouchers to customers as a goodwill gesture for missed appointments. It is understood that there are counterfeit £20 denominations of these vouchers in circulation.MHS have been assured that the vouchers they hold are fine however if customers have any difficulty using the vouchers in retail outletsthe advice is to call the number on the back of the voucher…More information »