Service Complaints Reform coming in January 2016

The Armed Forces (AF) aims to improve the current Service Complaints system by streamlining the process. The AF (Service Complaints and… More information

An independent voice

Nicola Williams – the new Service Complaints Commissioner (SCC) for the Armed Forces explains what makes her tick, what she feels she brings to her role and the difference she can make to our Serving personnel and… More information

Complaints about Complaints

The House of Commons Defence Committee is calling on the Government to change the role of the Service Complaints Commissioner to one of an Armed Forces Ombudsman. Chair of the Committee James Arbuthnnot said “The Service complaints system is an important part of ensuring the duty of care owed to personnel…There are too many reports of personnel being reluctant to raise genuine complaints and grievances…More information »

Service Justice and Service Complaints

A story in The Times looks at the Service justice system as well as the issue of Service complaints. In response the MoD said: “These two issues are often conflated when they should not be and it is important for us to set out why we have both. Our Armed Forces can be asked to deploy anywhere in the world, often in unstable areas. This kind of agility and reach, coupled with the professionalism that is their hallmark…More information »