Further update on the SFA Compensation Scheme – High Street Vouchers issue

Good news following DIO’s news story on experiencing problems in issuing High Street Vouchers through the SFA Compensation Scheme… More information

SFA Customer Satisfaction Survey

DIO has appointed a new supplier to carry out the regular SFA customer satisfaction survey. In future, Opinion Research Service (ORS) will be carrying out these short phone surveys… More information

Important safety reminder for those living in SFA

Window safety: During the warmer weather, we all like to let fresh air into our homes, especially at night. Please take time to… More information

Service Family Accommodation – Who is responsible for what?

DIO has created a short video “We all have a part to play”. The video illustrates the responsibilities of everyone – Service families, MOD, CarillionAmey, Front Line Commands and DIO – when it comes to accommodation… More information

SFA Compensation Scheme fact sheet includes how to claim

DIO has launched a compensation scheme in the UK to cover missed appointments and significant issues at move-in for SFA… More information

Service Family Accommodation – Fire Safety

Message from Air Cdre Ian Tolfts, Head of Service Delivery Accommodation, Defence Infrastructure Organisation… More information

Combined Accommodation Assessment System concerns

RAF FF Housing Specialist, Stan Brathwaite has been sharing with Defence Infrastructure Organisation (DIO) the Combined Accommodation Assessment System (CAAS) concerns that some of you have raised with us… More information

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